A phone system foundation. A connected service operation.
Choose the architecture that fits both your customer service needs and the team running it. Compare the complete configured system, the connected workflows and the responsibilities behind them.
Your customer outcomes.
Choose the operating model behind the software.
FreePBX is an open-source PBX platform that can be extended with add-ons and commercial modules. It offers a foundation for a tailored telephony system. Voz360 brings business calling and customer service conversations into a platform with Customer360, routing, AI assistance, quality and workforce capabilities. Evaluate the configured scope and its owners, rather than assuming every deployment of either product is identical.
A tailored telephony foundation.
Evaluate the base system, chosen modules, external applications and the team or partner maintaining the stack. Demonstrate the complete service scope you need.
A connected customer service model.
Evaluate calls and conversations with Customer360, structured work and operational modules. Agree external dependencies and shared responsibilities in the proposal.
Look at what surrounds the phone system.
A FreePBX-based proposal may include hosting, trunks, modules, integrations and a support partner. Map those components and the people maintaining them. For Voz360, confirm application scope, external providers, integrations and support responsibilities. The right architecture is the one your team can operate reliably while completing the required customer work.
0 of 5 responsibilities assigned
Complete this worksheet for each proposal. An assigned owner is a planning decision, not evidence that a contractual commitment has been agreed.
From a connected call to a completed request.
Use a service request that begins on a call and continues through email and a specialist decision. In Voz360, evaluate the conversation record, required forms, approvals, notes and Customer360 history. Ask a FreePBX supplier to demonstrate the corresponding workflow across the selected modules and external applications. Keep the same acceptance criteria for both proposals.
One customer. One ongoing request.
Call → Email evidence → Specialist review → Customer response
- Find the right history at the next contact.
- Capture required details without duplicate entry.
- Keep an owner while another team investigates.
- Trace the approval and final customer update.
Budget for the full operating commitment.
Include the application or module licenses, infrastructure, carrier services, backups, monitoring, security maintenance, integration upkeep and support. Add setup, migration and training separately from recurring costs. Identify internal effort as well as supplier charges. Open-source availability and a subscription quote each describe only part of the final operating commitment.
Platform & infrastructure
Licenses or subscriptions, selected modules, hosting and storage.
Connected services
Carrier usage, numbers, integration setup and ongoing maintenance.
People & continuity
Security work, backups, support, training and incident recovery.
Keep what works. Plan what must change.
Start with your current routing, endpoints, number ownership, recordings or retained records, integrations and recovery arrangements. Decide which assets can remain and which workflows need redesign. Coordinate any number transition with the carrier. Pilot the target service journey and agree rollback triggers before retiring a working system.
Assign responsibility for the process around the PBX.
Extend the ownership worksheet to the service work itself. Identify who maintains routing decisions, notification recipients and recovery when a message or external action fails. For either architecture, agree the responsible application, delivery partner and internal owner before rollout.
Editable planning tools with synthetic examples. Use actual configuration evidence for the final acceptance decision.
Sources and comparison scope
Reviewed 26 October 2026. Official sources: FreePBX overview and FreePBX add-on modules. Confirm current vendor terms and the exact proposed configuration. Voz360 scope reflects the product owner's confirmed capabilities; package inclusion and integrations are scoped per deployment. This comparison provides evaluation criteria rather than a performance benchmark.
Questions buyers ask.
Is FreePBX only a basic phone system?
No. FreePBX can be extended with add-ons and commercial modules. Compare the complete proposed stack, including contact center requirements and external applications, rather than treating a base installation as its only possible scope.
When should we evaluate Voz360 as an alternative?
Evaluate Voz360 when you want to connect calling with ongoing customer conversations, Customer360, workflow automation, AI assistance, quality and workforce operations. Demonstrate the capabilities and confirm the package or optional modules required.
Does a managed platform remove every IT responsibility?
No. Customer-side access, endpoints, connectivity, data policies, integrations and provider arrangements still need owners. Agree the shared responsibilities, support boundary and recovery process for the actual deployment.
How do we compare the total cost fairly?
Use the same user population, calling demand, channels and service workflows. Include licenses, modules, hosting, carriers, maintenance, support, integration work, migration and training. Separate one-time costs from recurring operation.
Explore the next decision.
Make the next demo about your operation.
Bring a routine request and a difficult exception. Review the customer experience, agent workflow and supervisor evidence with the Voz360 team.