Business telephony, voice operations or connected customer service. Choose your foundation, then add the AI and operational modules your team needs.
Compare every package ↓Connect business calls, departments and people with a managed phone system.
Run inbound queues and outbound campaigns with supervision and connected customer context.
Manage voice and digital conversations with the history, process and ownership needed to resolve customer requests.
Included means part of the package scope. Optional modules and scoped integrations are itemized in your proposal. A dash means the capability belongs in a different package.
| Capability | PBX | Voice | Omnichannel |
|---|---|---|---|
| Business PBX, transfers and voicemail | Included | Included | Included |
| Inbound contact center operations | — | Included | Included |
| Five outbound dialer modes | — | Included | Included |
| Real-time supervision and voice reporting | — | Included | Included |
| CTI / external CRM integration | Scoped integration | Scoped integration | Scoped integration |
| Digital channels and messaging | — | — | Included; provider setup applies |
| Customer360 and conversation management | — | — | Included |
| Conversation routing, workflow rules and automation | — | — | Included |
| Agentic AI voice: STT → LLM → TTS | Optional module | Optional module | Optional module |
| Live transcription and AI agent recommendations | — | Optional module | Optional module |
| AI drafts, reply enhancement and AI routing | — | — | Optional module |
| AI call quality management and scoring | — | Optional module | Optional module |
| AI conversation / chat quality and scoring | — | — | Optional module |
| WFM: forecasting, scheduling and adherence | — | Optional module | Optional module |
Scope voice AI, live transcription, agent recommendations, draft generation, reply enhancement, AI routing and QA scoring. Agree the processing allowance and overage basis.
Add forecasting, scheduling and real-time adherence to Voice or Omnichannel. Scope the teams, queues and operational views involved.
Confirm numbers, call destinations, minutes, SMS and messaging-provider fees. Coverage, sender approval and channel availability depend on provider and region.
Define migration, CRM work, training, recording retention, storage and support. Your written proposal separates recurring, usage and one-time charges.
Business extensions, agent seats, supervisors and peak simultaneous calls.
Inbound and outbound volumes, destinations, digital channels and peak periods.
AI modules, WFM, CRM integration, retention, rollout and security requirements.
Rates, seat definitions, allowances, taxes, contract term and service commitments are confirmed in your agreement.
Request my tailored proposalVoz360 uses quote-based pricing. PBX is scoped per extension per month; Voice and Omnichannel are scoped per agent per month. Your proposal confirms the rate, billing currency, seat model, minimum commitment and included usage before purchase.
Choose PBX for business telephony, Voice for inbound and outbound contact center operations, or Omnichannel when agents also manage digital conversations and Customer360. The feature comparison shows what belongs in each package.
These are optional modules scoped to the chosen package. Select voice AI, agent assistance, AI quality scoring or workforce management according to the work your team performs. The quote specifies allowances and processing rates.
No unlimited allowance is advertised. Your quote itemizes carrier minutes, phone numbers, SMS and messaging-provider fees, AI processing, recording retention and storage. Included allowances and any overage charges must be stated in the agreement.
Ask for a mixed-team proposal covering business extensions, voice agents and omnichannel agents. The proposal confirms how users are counted, shared platform costs and any minimum commitment.
We scope channel accounts, telephony, routing, CRM integration, data migration, security requirements and training with your team. Implementation charges, delivery milestones, support terms and any pilot arrangement are confirmed in writing.